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Shipping policy

Terms and Conditions & Shipping Policy

You can find our next dispatch date on the announcement banner at the top of the page on our website. Please ensure you have read and understand when your order will be dispatched before you place your order as standard ordering times may vary seasonally.

Orders placed between midday Wednesday and midday Saturday will be dispatched on Monday, excluding bank holidays, when they will be dispatched on the next working day.

Orders placed from 12.01 pm Saturday to 11.59am Wednesday will be dispatched Thursday.

Your dispatch date will be stated on the announcement banner at the top of the webpage before purchasing and on your confirmation email. 

Only brownies, blondies, cinnamon cupcakes, decorative biscuits and cookies can be posted.

Cupcakes and celebration cakes can only be collected or personally delivered in which case we will charge extra according to the calculation of mileage and time spent on the delivery postcode.

Postal Orders sent via Royal Mail

Our postal brownies, blondies and cookies can be sent across Northern Ireland, UK Islands and the Scottish Highlands via Royal Mail Tracked24 Delivery. (AB30-56, FK17-21, G83, HS, IV, KA27-28, KW, PA20-80, PH17-26, PH30-50, ZE, BT, IM, TR21-25, PO30-41)

If you have selected Express shipping at checkout, your order will be sent in our next dispatch via Royal Mail Special Delivery (guaranteed delivery the next day by 1pm).

  • Once your order is dispatched from our bakery you will receive an email containing your Royal Mail tracking details.

  • Please note that we offer Royal Mail delivery guidelines based on their published recommendations. Tracked24 aims for next-day delivery but is not guaranteed. Therefore, we cannot accept liability for any delivery issues, including late deliveries, once the order has been dispatched from our kitchen. However, we will always do our very best to understand and resolve issues on your behalf.

  • Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address.

  • Please note that our postal brownies and blondies may not fit through the letterbox. We cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no one to accept delivery.

E-Gift Cards

MsCozyKitchen e-Gift Cards can be redeemed online only, through our website. Codes are valid for one year from the date of purchase and cannot be extended.

e-Gift cards are non-refundable, and there is no cash alternative.

Orders made using an e-Gift card are subject to the terms and conditions of our delivery service.

Refunds are not available on gift voucher purchases, nor can gift vouchers be exchanged for cash or other goods. 

Gift voucher codes will be sent via email and you may forward it directly to the recipient, or print it out as a physical copy.

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